Tourism Tofino is now offering the SuperHost – Foundations of Service Quality course, a practical introduction to customer service skills including:
- communication etiquette and best practices
- business case and return on investment
- teamwork, service recovery and problem-solving
Ensure customer satisfaction and create brand loyalty, by enrolling your front-line employees in this 6-hour course.
We have scheduled our first 4 course dates:
February 12 & 13 – Tuesday & Wednesday: 5:30-8:30pm
March 2 – Saturday: 10am-4pm
March 25 & 26 – Monday & Tuesday:5:30-8:30pm
April 13 – Saturday: 10am-4pm
If you have 10 or more staff we can arrange a private course for your team. We are also aware that not all small businesses will have their full complement of staff by mid-April so we will be adding course dates as the season approaches. If there is a date that works well for you & your team please let us know.
Contact Sarah Timberlake at 250-725-3414 ext. 104 or firstname.lastname@example.org for more information or to register.